Case overview
A local business faced issues with an aging phone system that had 27 to 30 extensions failing intermittently. The initial vendor provided a proposal for a new system that was expensive and featured outdated equipment on an outdated network. By conducting thorough research and implementing a cost-effective solution, the business upgraded to a modern phone system with new PoE switches, Cat5 cabling, and VoIP phones for significantly lower costs. This new system has been in use for five years with high customer satisfaction.
Involvement
The Brief
A local business was struggling with an aging phone system that had numerous failing extensions. The initial proposal from a vendor was costly and involved outdated equipment. The objective was to find a cost-effective, modern solution that would ensure reliable communication within the business. The goal was to upgrade the phone system, install new wiring, and implement VoIP technology, all while significantly reducing costs and enhancing functionality.
Our Approach
- Research and Analysis: Conducted thorough research to identify a well-documented, supported phone system that would meet the business’s needs.
- Cost Analysis: Evaluated the costs of replacing all phones, building a server, installing manageable software, and running new Cat5e cabling.
- Hardware Installation: Installed new PoE switches, patch panels, network racks, and ran all new Cat5e cabling and jacks to support the new system.
- System Configuration: Set up a new server, provisioned new VoIP phones, and transitioned from manual POTS phone lines to VoIP lines.
- Feature Implementation: Implemented an IVR menu system to streamline incoming calls and improve customer experience.
- Ongoing Support: Provided continuous support and maintenance to ensure the system’s reliability and longevity.
The Results
- Cost Savings: The total project cost for equipment was approximately $3,000 to $4,000, significantly lower than the original $12,000 proposal.
- Increased Reliability: The new phone system resolved the issues with failing extensions, providing a stable and reliable communication network.
- Improved Functionality: The implementation of the IVR menu system streamlined incoming calls and improved the overall customer experience.
- Long-term Satisfaction: The new system has been in use for three to five years, and the business remains highly satisfied with its performance.
- Scalability: The modern infrastructure supports future upgrades and expansions, ensuring the system can grow with the business.
