Case overview
A utility billing company lacked an online payment system, forcing customers to make payments via phone, mail, or in-person, which was inefficient and inconvenient. By developing a new website with an integrated online payment system, we enabled customers to make full or partial payments online, significantly improving convenience and operational efficiency. This custom framework served as the foundation for future online payment solutions.
Involvement
The Brief
A utility billing company required an online payment system to replace their outdated and inefficient methods of accepting payments via phone, mail, or in-person. The goal was to develop a secure, user-friendly online payment system to improve customer convenience and operational efficiency.
Our Approach
- Website Development: Designed and developed a new website with an integrated online payment system.
- Payment Integration: Enabled customers to enter their invoice numbers and make secure full or partial payments online.
- Custom Framework: Developed a secure payment processing framework before many current solutions were available.
The Results
- Customer Convenience: Offered a user-friendly online payment option for customers.
- Operational Efficiency: Reduced the need for staff to handle phone, mail, and in-person payments.
- Future-Proofing: Laid the groundwork for future online payment solutions with a robust, custom framework.
